How about starting a thread on best practices to train the AI chatbot?
Here’s what seems to be working so far — we’d love to hear what others are doing.
On Which Website Pages Should You Install the AI Chatbot?
On our ecommerce site, we’ve installed the AI chatbot on every page except checkout and forms pages — specifically, not where customers enter information like their address, payment details, or order tracking requests.
The idea is to avoid distractions and maintain visitor focus on those pages.
Are other stores following a similar approach? What’s your strategy?
What Chatbot Greeting Are You Using?
For our AI chatbot, we’re currently testing this simple greeting:
Got questions?
I’m here to help!
Has anyone found a different short, compelling greeting that works well? We’d love to hear what you’ve tried.
AI Chatbot Instruction Box Tips
The AI chatbot seems to ignore general directives when they’re placed in the headings of uploaded training documents.
However, it definitely does seem to follow new directives added to the Instructions box under the Train Your Assistant section.
For example, after appending the instruction below to the existing text in that box — without removing any of the original content — the chatbot began displaying all page titles, including the titles of products it recommends, as clickable hyperlinks:
When mentioning the name of any web page — such as a product page, contact page, or FAQ — always display it as a Markdown-style hyperlink using the page title as the anchor text. Example: [contact us](https://www.example.com/contact-us.html). Do not display plain URLs or unlinked page titles. All references to web pages must be formatted as clickable links.
Important: If entering a similar instruction, replace the sample title and URL with an actual page title and URL from your own website.
Looking forward to any feedback, tips, or suggestions!