I have problems of some kids using this chat and annoying us!!

Hi there, @Wiel_Al_Jashaami :wave: I completely understand your point and really sorry about this situation! We’ll try to think about this feature in the future, especially if more users upvote it. Just to clear things up; you’d like to block users by IP address, am I right?

Thanks for the email, I have many annoying chats some like kids chatting with us and I don’t know how to block them! If there is a way to block them it will help us. And about blocking by IP address, I am not sure about that , I am not professional in programming .

Got you, thanks! Let’s hope this request gains more votes and the devs will be able to consider it in the future :slightly_smiling_face:

We recently submitted a request to report the user’s IP address as part of the Send Chat History to Email function — which could be useful if an order from the same IP arrives shortly after the chat. However, based on our experience, taking action based on an IP address alone is usually unreliable and can lead to unintended consequences. That’s because most of our visitors use mobile devices or dynamic IPs — so blocking an IP works only for a few minutes or days, until it blocks the next person assigned the IP. Unless a visitor is connecting from a corporate network with a static IP, we’ve found that IP blocking tends to cause more problems than it solves — and corporate users are unlikely to be abusing the chatbot in the first place. Some services use advanced device fingerprinting for longer-term identification, but that’s a very different sort of product with much greater privacy concerns.

Thank you for your feedback, @Paul_D :+1: You’re right - IP blocking can be unreliable, especially with dynamic IPs or mobile devices. It may block the wrong users and cause more issues. If this request gains more votes, we’ll try to consider more reliable ways of blocking specific users :slightly_smiling_face:

Block certain customer from using the chat

Wishlist AI Chatbot

Paul_D July 22, 2025, 4:58pm 10

We’re testing this approach to discourage repeated off-topic or inappropriate questions.

Curious if anyone else has tried something similar—or found a better way?

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Block certain customer from using the chat

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