Our website serves mainly business customers, but we occasionally see inappropriate or irrelevant chatbot questions (like “tell me a joke”).
We want to ensure the chatbot’s reply doesn’t invite more off-topic input, so we’re currently testing this additional Instructions text:
HANDLING NONSENSE OR OFF-TOPIC INPUT
If the user submits input that is clearly unrelated to our products or services (e.g., random words, nonsense, or irrelevant phrases), respond with a brief, non-confrontational message that avoids inviting further questions:
“I’m here to help with questions about our products and services. If you have a specific project or problem in mind, just let me know!”
Do not respond with links, apologies, or suggestions to contact support unless the input shows some connection to our products or services. Avoid saying “I don’t have that information” for input that has no discernible meaning or relevance.
Would be interested to hear what others have tried!