AI Chatbot Buttons Not Displayed on Mobile Devices nor Tablets

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1

Howdy,

Just noticed… the AI Chatbot buttons “New Chat”, “Save Transcript”, and “Expand” – typically displayed on desktops – are not fully displayed on mobile devices and tablets.

Many customers – viewing and interacting with our chatbot on mobile devices and tablets – cannot save their conversations, etc.

Also, some of the same buttons are not displayed in the AI Chatbot emulator. See below screenshots.

Kindly review and provide a solution. Please ensure it’s integrated into the AI Chatbot code.

Thank you!

screenshot-ai-chatbot-top-buttons-hidden-on-mobile-devices
screenshot-ai-chatbot-top-buttons-hidden-on-mobile-devices615×802 93.1 KB

screenshot-ai-chatbot-emulator-top-buttons-missing
screenshot-ai-chatbot-emulator-top-buttons-missing1901×962 133 KB

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Hi @AeroConsultants :waving_hand:t2:

I see that the chat on your second screenshot is not started, that’s why the buttons are missing. I’ve also gone ahead and checked your site on my phone, and everything has worked as expected:

img_6832_720
img_6832_720333×720 74.4 KB

Could you please double-check?

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Hi @Helga,

My sincere apologies! Yes, I “assumed” the buttons would be permanently displayed regardless of the chatbot conversation state.

Issue solved. To prevent confusion, feel free to delete this topic in its entirety.

Thank you!

(Note: When I first posted this topic, I was “coffee deprived” :joy:)

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4

Actually, this might be a helpful topic! Funny enough, I myself had the same question for our dev team when this feature was first released, so I wouldn’t rush to delete it :grinning_face_with_smiling_eyes:

If the question came up, it means things weren’t clear enough, so no worries at all :blush:

P.S. I’m team tea, but I totally feel you, Petar!

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