I see you’re facing a couple of issues. Let’s go through them:
YouTube Embed Issue:
The fact that the YouTube embed isn’t displaying suggests there might be a problem with the embed code or settings in your Webflow site.
Check the Console Error: Based on the screenshot you shared (though I can’t see it here), the console error could point to a specific issue, like a JavaScript conflict or an issue with the embed code.
Try inspecting the specific error in the console and cross-reference it with the Elfsight documentation or any conflicts with other scripts on your site.
You could also try clearing your cache or disabling any conflicting scripts to see if that resolves the problem.
Contact Support Link Not Working:
It seems like the link might not have been set up correctly or is broken. In the meantime, you can try reaching out to Elfsight via their official email support or directly through their help center on the website.
It might also help to:
Try re-embedding the YouTube widget.
Ensure you’re using the correct API keys (if required for YouTube).
If these don’t work, I’d recommend contacting Elfsight support via email or their help center for a deeper look.
Let @Max and @helga know if you need further assistance!
The widget isn’t displayed because of the conflict with jQuery. You need either to update it to the latest min version (e.g. https://code.jquery.com/jquery-3.6.1.min.js) or just reinstall the widget in iframe:
This code should replace your widget’s installation code. Please try one of the solutions and let me know if it helped
As for contacting the Support Team button, it appears but only after checking the article. Currently, we are receiving a huge number of requests, and we’ve temporarily enabled this mode, so that you could find a faster solution in our articles. We’ll disable this mode, once we’ve worked through all the tickets.