Widget issue on the page

Ask the Community General Questions
1

  • Issue description: Sound muting randomly

  • **Link to the page with the widget in question:**RT5 - JAK

I’ve got this problem using elfsight radio player widget, takes sometime to hear the sound at start and sound disappearing/muting randomly. How to solve this problem?
Sound/music plays perfectly from origin website here:

https://4rt15jazz.radio12345.com/

2 Likes
3

Hi there and welcome to the Community, @user29454 :waving_hand:

I’ve checked your website and everything worked fine on my end. Could you please send me a video screencast showing the random sound muting on your end?

I’ll be happy to look into this with the devs :slightly_smiling_face:

2 Likes
5

Hi @Max, thank you for your attention, it is working smoothly now except that song title & artist marquee disappear. It was there before.

2 Likes
6

Hi @user29454 :waving_hand:

Please let me check it with the devs. I’ll get back to you once I have their response :slightly_smiling_face:

1 Like
7

Right on @Max, I’ll be waiting patiently.
Thanks. :slightly_smiling_face:

2 Likes
8

Hi there, @user29454 :waving_hand:

The issue has been resolved! Please check your widget and let me know if it’s fine now :slightly_smiling_face:

1 Like
9

Hi there, @Max

Super, my widget is back with the titles in no time … I really appreciate your & team effort.

Thank you.

3 Likes
10

Great, you’re most welcome :wink:

1 Like