Hello folks!
Thank you for raising this question, I’ll try my best to provide the explanation on what’s going on with the reviews from Trustpilot.
The thing is that Trustpilot has no intention to allow you to exploit your reviews for free or at an affordable price. So you drive traffic to Trustpilot and boost the content creation there by asking your clients to leave a review, but Trustpilot claims that you do not own these reviews and can’t place them on your website with a tool of your choice. The only way to make it happen is to pay $225 per month (in case of annual subscription) to Trustpilot.
Moreover, If you use a 3-d party app to showcase your reviews without the above-mentioned 225-bucks subscription, Trustpilot makes a threat via personal email that your page can be deleted. It is noteworthy that we have not so many customers needing to use our widget, but apparently Trustpilot is eager to tie every user to their own subscription.
We strongly disagree with Trustpilot’s position, and we believe it’s quite unfair to sell something your users took a hand in creating as well, let alone such an exorbitant price. Trustpilot bites the hand that feeds them (their clients, obviously), and we reckon such a behavior towards the users might well damage Trustpilot’s great reputation in one day because of excessive greed.
It was anything but easy, but we decided to shut down our widget in order not to set our customers up.
We’re immensely sorry and disappointed about this, but we think you, our users, have all the rights to know the facts of the matter.
And what are your thoughts about this situation? We’ll be happy to learn what you think about it!