A chatbot can have all the right answers and still create a bad experience if it shows up at the wrong moment.
Imagine someone opening your website just to browse, and the first thing they see is “Need help?” before they even know what they’re looking for. A little too early, maybe?
The same chatbot can work completely differently depending on when it appear, that’s where the right schedule can help 
Different ways to approach chatbot availability
Here are a few setups we think are worth trying:
When your team goes offline
Most businesses don’t need the chatbot to replace support. They need it to cover the gaps.
Here is an examlpe:
Monday–Friday
- 9 AM–6 PM: chatbot hidden (your team is available)
- 6 PM–9 AM: chatbot visible
Saturday–Sunday
- chatbot visible all day
You can set recurring hours once, and the chatbot will follow your support schedule automatically.
This works especially well if you get visitors from different time zones or people who browse after work and don’t want to wait until Monday for a simple answer.
When your inbox starts getting busy
Some moments naturally bring more questions than usual:
-
a feature launch
-
a big promotion
-
a seasonal rush
-
a spike in traffic from ads
Example:
Feature launch week
- chatbot visible 24/7 (you can use the Date Overrides option for this)
After launch
- back to your regular schedule
The bot handles the first wave of questions, while your team focuses on conversations that need more attention.
When you're running special campaigns
Some chatbot conversations only make sense for a short period:
-
Black Friday deals
-
webinars
-
product launches
-
seasonal offers
Example:
Nov 20–Dec 2
- Separate Black Friday chatbot visible with campaign-specific answers
After Dec 2
- chatbot hidden again (you can hide the widget after the campaign is over using the Hide button in the dashboard)
Using specific dates for temporary campaigns helps avoid situations where your bot is still promoting an offer that ended weeks ago.
Key Takeaway: You don’t always need your chatbot to be available 24/7. Sometimes you just need it to appear at the right moment
These are just a few examples, and I’m sure there are plenty of other ways to use scheduling.
What’s the moment when your visitors need a chatbot the most? Share your use cases in the comments 
