Hi everyone! :slightly_smiling_face:

Hi @Helga ! Great topic. Elfsight’s AI Chatbot is awesome. It responds well provided it’s trained properly by both Elfsight and the site Administrator. Observations: The AI chatbot can be quite verbose at times. Meaning, once it gives the answer the customer is seeking, many times the response i…

@Petar_Dietrich Hi Petar, thanks a lot for sharing these examples - super helpful use cases! You’re absolutely right saying that the chatbot’s behavior depends a lot on how it’s trained and what instructions it receives. If the chatbot feels too verbose, you can add a note to its instructions to…

Hi @Helga , I added your instructions, but the AI Chatbot is still verbose (better though). Also, it still provides questions or recommendations for which it cannot comply with. See below screenshot for another example (post-training with your suggested instructions). In any case, rather than tryin…

Hi there, @Petar_Dietrich :waving_hand: Please let me step in for Helga. To fix the issue when the AI agent offers to complete the booking right in the widget, please try to use a more specific prompt: If a user asks to schedule an appointment or booking, provide only relevant booking links or co…

[image] Max: If a user asks to schedule an appointment or booking, provide only relevant booking links or contact details. Do not offer to complete booking right in the chat. Hey @Max , Thank you. I noticed you (or your developers) made the changes for us. Much appreciated! Note: If you don’…

Hi @Petar_Dietrich :waving_hand: Thank you so much for your feedback! I completely understand that changes like moving settings to different sections and adding new tabs in the configurator can be a bit confusing. However, this is part just of our regular feature release process. Making adjustmen…

Hey @Max , To clarify, I was not referring to updates (new settings) added by your developers to the AI Chatbot configurator. I was referring to adding custom CSS/JS code or training information to our configurator settings (like you did in the above case) without advance notice, approval, or reques…

Hmm. we haven’t added any CSS/JS codes to your widget recently. As for this prompt suggested, I’ve tested it in your widget, but haven’t saved it in the settings. Do I get it right that this prompt was saved in the Instructions? Anyways, I totally get your idea and apologize for the inconvenience…

No worries, Max. All good. If possible, simply honor my above request. Perhaps share it with your team (as an internal, company guideline or policy)? Suggested Guideline or Policy: “It is acceptable to modify a customer’s widget configurator for testing purposes provided the customer’s widget confi…

Got you, we’ll have it in mind :wink: Thanks again for your feedback an involvement!

What’s been hardest about getting your AI Chatbot to respond the way you want?

Discussions Sharing Insights

Max Split this topic March 12, 2026, 11:37am 23

2 posts were split to a new topic: Issue with AI Chatbot responses

Topic		Replies	Views
Basic Tips For Your AI Chatbot Instruction Elfsight Widgets Tips ai-chatbot	5	272	August 5, 2025
Changes in AI Chatbot responses General Questions ai-chatbot	19	256	September 12, 2025
AI Chatbot: Training Best Practices Thread Sharing Insights ai-chatbot	11	470	August 29, 2025
AI Chatbot Not Respecting Pre-Set "Quick Reply" Answers General Questions ai-chatbot	29	160	March 17, 2026
Widget's responses are inaccurate General Questions ai-chatbot	1	10	March 12, 2026

What’s been hardest about getting your AI Chatbot to respond the way you want?

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