It is useless
Hi there and welcome to the Community, @user34138 
Thank you so much for sharing your experience with the AI Chatbot!
To get the most accurate responses, it’s important to train the bot properly using available methods like Web Pages, Training Files, Q&A, Text Blocks, and Agent Instructions:
I’ve reviewed your widget and noticed that you’ve trained your bot with 4 entries in the Q&A section. As I understand it, you want the chatbot to use the exact same answers from the Q&A.
The Q&A section wasn’t originally designed for a strict question-and-answer format. It’s just one of the training methods available. However, if you want the bot to provide word-for-word replies, you can add this prompt in the Agent Instructions:
If the user’s question exactly matches or closely resembles a “Question” entry from the knowledge base, provide the corresponding “Answer” verbatim from the knowledge base.
Bot’s responses before and after adding the prompt:
I also noticed that some of the questions in the Q&A section seem a bit complex. For example, instead of asking, “I just need fleet tracking. How do I get started with that?” you could simplify it to “How do I get started with fleet tracking?”
We’ve put together some basic tips for the AI Chatbot Instruction in this post: Basic Tips For Your AI Chatbot Instruction.
Feel free to check out our guide, test the suggested solutions, and let us know how they work for you. If you have any questions, we’d be more than happy to help! 
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