A client of mine(Wills and Estate Fiduciary Services) wanted a tier based response system where users can quickly click on options based on categories and dive deeper to get to their target subject before sending their information along with their selections to the client email where the client can then contact them to finalize the process.
There is currently only an option to open conversations with 5 suggested topics, but no option to add a button to subsequent follow-ups that can dive deeper into each topic. The current custom buttons under skills, although perfectly apt for the situation in terms of getting them placed where needed and when needed, only allow for users to be sent away from the site. Ideally an option would be added to these buttons where they can hold a value similar to the suggested questions/topics that I can then use in my agent role field to drive the tier structure deeper.
As an example when the user first opens the chat they are greeted with
{welcome message}
{option 1}
…
{option 5}
When they click {option 1} they see another message stating
{option 1 response message}
Please select on of the following:
{tier 2 option 1}
…
{tier 2 option x}
and so forth until the response becomes, Please fill in a few personal details and one of our advisors will contact you.
