Store Locator Pop-up info doesn't open within the widget size

  • Issue description:

When I install the store locator widget and click on a location, the pop up opens up at the top of my web page, not within the map & locations itself. Is there a way to fix this?

  • Link to the page with the widget in question:
2 Likes

Hi there, @user21163 :wave:

Could you please send me a link to the page where your widget is installed?

1 Like

@user21163, I’ve checked your page and everything is working fine on my end:

Could you please double-check it?

If the issue still persists, please try to check it in incognito mode. In case the issue is present in incognito mode, please send me a screenshot of the issue and specify the browser you’re using :pray:

1 Like

this is what I see.

2 Likes

Do you see it in incognito mode as well? Could you please also specify your browser?

1 Like

Yes, I’ve tried with incognito and I see the same thing. I’ve used both Safari and Google Chrome. I see the same.

2 Likes

Thank you!

And the final question before I’ll pass your request to the devs: could you please specify the device you’re using and exact version of your Safari and Chrome browsers?

1 Like

safari: Version 17.6
chrome: Version 133.0.6943.99

2 Likes

Thanks! And what about the device?

1 Like

2 Likes

Thank you so much!

Your request is with our devs now. I’ll report back once any news comes up :slightly_smiling_face:

1 Like

Hi there, @user21163 :wave:

Devs checked your website using the same device and browser versions and couldn’t replicate the issue.

Could you please share a video screencast of the issue? This would be tremendously helpful :pray:

1 Like