Social Feed widgets are not displayed

The problem is again with the Social Feed app.

Facebook: “Failed to fetch pages from Facebook. Try again later or contact support.”

Please check this.
Thank you

Thorsten
Werbeagentur Schulz-Design

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Hi @Thorsten :wave:

I deeply apologize for all the inconvenience!

Your request is in the hand of our devs now. I’ll get back to you once I receive a response from them :slightly_smiling_face:

Hi @Max,

Thank you for your reply.

I was able to largely eliminate the error by removing the permissions for Facebook and re-logging in to each widget.

There is still a problem connecting to Instagram.
2024-05-28-Werbeagentur_Schulz-Design_Elfsight
Do you have an idea why that is?

Thanks and best regards
Thorsten
Werbeagentur Schulz-Design

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Glad to hear that the issue with Facebook pages is resolved!

Regarding the Instagram Feed, unfortunately, our app is experiencing technical difficulties with the Personal Account connection type at the moment. I am genuinely sorry for this situation!

Our devs are already aware of the situation and are doing their best to fix the issue as soon as they can.

In the meantime, you can use ‘Public Accounts & Hashtags’ connection type - Setting the source of your Instagram Feed:

fe99fdd5562675841d0c04e7411a7c14.png

However, if the issue occurs with the Business Account type of connection, please send me a link to the page where your widget is installed. I’ll be happy to look into this for you :slightly_smiling_face:

Great news - the issue with the Personal Account type of connection has been resolved, so everything should be back to normal now :slightly_smiling_face:

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Thank you very much :slight_smile:

You are always welcome :wink:

It sucks!
The social feed app constantly loses connections and I have to set it up again every time. Not only is this tedious, it also takes up a lot of time!
I’m really getting mad!

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Hi @Thorsten :wave:

I completely understand your emotions and deeply apologize for all the inconvenience!

Could you please share an example of the widget where the issue occurred (link to the page where it’s installed, or just the name of your Social Feed widget)? I’ll be happy to look into this for you!