Social Feed - Including Facebook Posts not showing product images (when multiple products are presented in post) of FB Posts

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1

Hello,

we have encountered a problem with the social feed.
Including Facebook Posts that advertise 1 product, is no problem. As soon as a FB Post is advertising multiple products, it seems that the social wall does not know which product image to present in FE - on the Social Feed/Wall.

Here is an example:

Link to Post:
This post contains more than one product.

Website containing Social Wall with the mentioned problem

image
image1132×610 146 KB

Thank you, we look forward to hearing from you.

Best Regards,
Anja

1 Like
5

Hi @Anja and welcome to Elfsight Community :heart:

Thank you for such a detailed description of the issue!

I’ve sent your request to our devs! I’ll get back to you once I receive any updates :slightly_smiling_face:

6

@Anja I see that my colleague Anna previously contacted you and she forwarded your request to our devs.

Unfortunately, the issue turned out to be more complex and deep than we expected and our devs are working on it.

I totally understand your feelings and apologize for all the frustration :pensive:

Anna will get back to you once she receives any updates.

Thank you for your patience and understanding :pray:

7

Hi @Max,
thank you for your response.

I will forward it and look forward to hearing from Anna.

Thank you in advance.

Best regards
Anja

1 Like