I would like guest enquiries from the chatbot to be forwarded to the appropriate department based on the type of request. If a guest requests a table reservation, the enquiry should be forwarded directly to the restaurant’s email address. If a guest requests a room reservation, the enquiry should be forwarded directly to the reception’s email address.
Hello there, @Ringhotel_Schorfheid 
Thanks for sharing your thoughts with us!
This is quite a complex but really interesting idea. If more users get interested in this feature, we’ll try to think about it 