My widget doesn't appear

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1
  • Issue description:
    good morning, I have a problem with the widget display: previously, it worked correctly, then the trial period ended and the widget was deactivated.
    This morning I paid for an annual subscription and unfortunately the widget still does not appear, but it is still deactivated.
    can help me?
  • Link to the page with the widget in question:
1 Like
3

Hi there, @giuseppe_caruso :wave:

Apologies for this inconvenience!

I’ll check it with the devs and will get back to you a bit later :slightly_smiling_face:

4

It’s ok, the widget now works correctly.
Thanks :+1:

1 Like
5

Awesome! Just in case, I’ve talked to the devs, and they’ve said that the widget will appear only if you accept cookies and reload the page.

To change this behavior, you need to add the platform script (1st line of your widget’s installation code) to the exceptions for the blocker :slightly_smiling_face: