My company name does not appear in the review responses

Ask the Community General Questions
1

  • In the “All-in-One-Reviews” widget, our name is missing from the “Owner’s Response” field. Instead, a very long alphanumeric code appears, which could make our customers distrustful.

    I don’t know when this started happening, but I’m sure it wasn’t like this before, and our company name was perfectly legible.

    In the widget settings, I looked for the option to remove the owner’s response, which is available in the Google Reviews widget, but I can’t find it here.

    Is there any way to fix this?

    I’ve attached a screenshot so you can see what’s happening.

    Thank you!

    Templos de Angkor en 1 día con guía en español | Angkor en Español.

    Screenshoot
    Screenshoot670×503 38.6 KB

3

Hi there, @Nam :waving_hand:

I am so sorry about this issue!

I’ve forwarded it to the devs and will report back once it’s fixed :slightly_smiling_face:

4

Hello, @Nam :waving_hand:

Thank you for waiting!

The issue has been resolved. Please check your widget and let me know if it’s fine now :slightly_smiling_face:

5

Thank you so much!
All right now!

6

Great, you’re very welcome :wink: