They show in Google Chrome …
What’s the problem?
They show in Google Chrome …
Hi @Nils, so great to see you on our forum!
You know, I’ve checked your website in Edge, and all the widgets showed up just fine for me:
Could you please check out the following:
- you use the latest version of Edge
- the extensions that might be enabled are not the cause of the issue (you can check your website in Incognito mode to make sure)
Please let me know about the results.
This seems to be an issue with Cookies/Other Site Data.
I had the same problem. As suggested here, I checked in InPrivate mode and I could see the widgets fine. Finally, I cleared my cookies and other site data and it resolved the issue and I could see the widgets again.
My overwhelming concern here is that visitors to my website are not going to want to play around with their browser cache settings in order to continue to view the widget-generated content on my website.
Are there any steps we can take to ensure this caching issue doesn’t occur for visitors when returning to the website with cookies and site data cached?
Hi @user611, thanks a lot for sharing, and welcome to the forum!
Unfortunately, the issue with cookies really might come up from time to time and on a random basis. We’ve been investigating this case and trying to find a fix to eliminate it for good.
However, I have to mention that in case you also were not able to access your Elfsight dashboard, then the widgets were invisible only for you as their owner. The widgets are not displayed only for the users who are logged into Elfsight account and see the faulty maintenance message, which does not come up for most of the Elfsight users. All the other users, who don’t have an account with Elfsight, and Elfsight users, who don’t experience this issue, will see the widgets working as supposed to.
I’m really sorry about this inconvenience, and I do hope we will find a remedy soon
Hi Helga, thanks for your reply. I can confirm that my colleague who was visiting our development website couldn’t see any of the widgets and he wasn’t logged into the Elfsight admin area at the time.
The widgets simply did not appear on the website - it just appeared as whitespace.
It’s good to hear that you are investigating this issue, but for the time being we must be cautious about using these widgets too extensively, or for any of our significant content on our website if there is even the most random and occasional possibility that the content will not be visible to our visitors using the Edge browser.
It was actually our Head of Marketing who discovered the issue. He had been very impressed with the widgets until this incident, and now I have to convince him that we should continue to try to use them.
This is an especially significant issue, since it appears to disrupt ALL of the widgets on our website simultaneously, leaving some of our pages that depend on this widget-delivered content looking pretty empty, and not displaying important information.
I do hope you are able to find a solution to this issue, because I really like these widgets!
Luke, thank you so much for your kind words, it’s awesome that you love our widgets! I’m truly happy to hear that
And I totally understand your concern, this is definitely not the way a service should work. I’ll discuss your case with the team in the morning (we’re out of office now), and I’ll get back to you with the results as soon as I can.
Thank you very much for your patience and understanding!
@user611, I’ve consulted our devs, and they could not replicate the issue – all the widgets on your website worked fine for the whole team.
The issue highly likely is local, and your visitors will not be affected. However, for us to dig a bit dipper, could you please answer a couple of questions:
- where is your company situated? (country and city) Perhaps the issue could be connected with CDN.
- could you please send me a screenshot of the developers’ console?
Thank you very much!
No. Two by my son newly installed apps, Private Badger and uBlock, did not allow Elfsight apps.
Easy corrected, but still a matter.
He strongly argues that I need these program.
Hi @Nils, thank you for the details!
I’ve just consulted the developers, and unfortunately, there is no option for our widgets to bypass the plugins you mentioned, I’m really sorry about this
I wish I could provide at least a workaround here, but I’m afraid this is all I can do.
If there’s anything else I could help you with, please do let me know
Hi Helga, we are based in Epsom in England.
@user611 hi Luke, thanks for the info!
Our devs have checked things one more time, but still could not replicate the issue on our end. It looks like this is a local problem with the subnetwork, thus the issue came up only for your colleagues.
If you could send me a screenshot of the developers’ console indicating the issue, that could help us dig a bit dipper.