Issue with phone number validation

Hey, You made improvements is good but we are in trouble to fill phone number in my live website form. I can’t fill all 10 digit excluding country code. please resolve in High Priority.

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Hi there, @user16900 :waving_hand:

I am so sorry for all the inconvenience caused!

I’ve just tried to add a 10-digit (without a country code) number to your form and it worked fine:


If I misunderstood the issue, or it works differently on your end, please share a video screencast of what you mean. I’ll gladly investigate it for you :slightly_smiling_face:

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Hey,

I can not enter last 3 digits. Please check attached screenshot.

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I’ve managed to replicate the issue, thank you so much for sharing a screenshot!

I’ve forwarded it to the devs and will update you once it’s fixed :slightly_smiling_face:

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Hey, I’m using this and works 100% since it has been implemented. Just tested again on my side, print attached

.

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Hmm, thanks for sharing your insight, @user5015 :+1:

I’ve tried to add the number from your screenshot to the widget of @user16900 and the issue still persists there.

This makes me think it might be just a website-specific issue, but our devs will investigate it, and I’ll share their response in this thread.

Thanks a lot for your involvement, we really appreciate it :wink:

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Hi there, @user16900 :waving_hand:

This issue occurred because of the script added to the Custom JS field on the Settings tab to set a limit for the number of digits.

We’ve temporarily commented (disabled) it, so everything works fine now, but we recommend you removing this script from the widget:


Please check it out and let me know if everything is fine now :slightly_smiling_face:

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