Aiden.Y
April 28, 2025, 10:11pm
1
Issue description:
I recently noticed that the “Preview Text Length” feature isn’t functioning properly, and as a result, the widget is not displaying correctly on the desktop version of my website.
I attempted to adjust the text length several times, but the widget still appears in the wrong size both on my website and in the Elfsight editor.
Could you please take a look and advise on how to fix this issue?
Thank you in advance for your support!
2 Likes
Max
April 29, 2025, 11:41am
3
Hi there, @Aiden.Y
Apologies for the inconvenience!
The issue is fixed! Please check your widget and let me know if it’s fine now
2 Likes
Aiden.Y
April 29, 2025, 7:41pm
4
It works correctly now. Thank you!
2 Likes
Aiden.Y
May 9, 2025, 5:06am
6
Hi Max,
I just noticed that the photos from older reviews are no longer displaying. Could this issue be related to the recent fix that was implemented?
Photo reviews are a critical part of my business, so I hope this can be resolved.
Thank you so much for your help!
2 Likes
Max
May 9, 2025, 10:43am
7
Hi there, @Aiden.Y
Thanks for bringing this to our attention!
I’ve forwarded this issue to the devs and will update you once I have any news
2 Likes
Photo’s are all of a sudden missing on my reviews now as well. Following thread for a fix
2 Likes
Max
May 12, 2025, 10:08am
9
Hi there and welcome to the Community, @Darren_Alien_E-Bikes
Could you please send me a link to the page, where your widget is installed? I’ll gladly look into this for you
1 Like
Max
May 12, 2025, 11:04am
11
Thank you so much!
I’ve also shared your widget with the dev team. I’ll report back once I have any news
1 Like
Thanks Max. I hope you guys can fix it asap.
2 Likes
sorry i spelled my domain wrong.
ebikerentalvancouver.com
any updates?
Warmest
2 Likes
Max
May 23, 2025, 11:47am
15
Hi there @Aiden.Y . @Darren_Alien_E-Bikes
The issue is fixed, and missing images are displayed now. Please check your widgets and let me know if everything is fine now
1 Like
It appears that the problem still persists. You can see two reviews in my filter. Rick Khan and Ian Garcia are not showing images. Even when you click “read more” you can’t even see the images…
2 Likes
Max
May 23, 2025, 3:30pm
18
Ah, apologies for this inconvenience!
I’ll double-check it with the devs and let you know once it’s completely fixed
1 Like
Max
May 26, 2025, 6:55am
19
Hi there, @Darren_Alien_E-Bikes
The issue has been finally resolved. Please check your widget and let me know if everything is fine now
1 Like
Hi Max
It’s working now, thanks. What was wrong and is there anything I can avoid to prevent this from happening again?
Warmest
2 Likes
Max
May 26, 2025, 2:12pm
21
It was an issue on the end of our review provider, but they’ve fixed the issue and hopefully, it won’t occur anymore.
If anything else comes up, we’re always here to help
1 Like
I noticed that one of the reviews in my filter is now displaying pictures.
However, when I try to add back all my reviews from last year into the filter of reviews, none of them are displayed at all (the entire review).
8 reviews are showing (the old filter)
2 Likes
