Thx. The provided info from the customer is not visible. Also the name tags does not work correctly. is does not show the real name. but just “name”

Hi there, @user3229 :wave: I’ve tested your widget, by adding my email as a receiver and the form details appeared on my end: [image] Could you please double-check it and let me know if the issue still persists?

As for the name tags issue, could you please elaborate on what you mean? [image] user3229: Also the name tags does not work correctly. is does not show the real name. but just “name”

If I use the standard English it works. when you use an other language the tag name is replaced in that language. so you need to replace it with “name”

Ah, got it! You can change the form field labels in the Language section on the General tab: [image] [image] [image] Let me know if you have any questions left :slightly_smiling_face:

Issue with AI form

Ask the Community General Questions

Topic		Replies	Views
Bugs \| AI Chatbot Widget General Questions ai-chatbot	4	83	November 19, 2025
Issue with the form details display General Questions ai-chatbot	7	56	April 11, 2025
Send an email or open the phone to contact a real person General Questions	6	43	October 2, 2025
AI Chatbot: Enjoy enhancements for the Phone field Improvement ai-chatbot	0	68	December 4, 2025
Accessibility Issue \| AI Chatbot Form Fields General Questions ai-chatbot	8	49	February 22, 2026

Issue with AI form

Related topics