Instagram Feed Not Fetching Public Profile Posts [Fixed]

Some of our widgets are no longer fetching posts from public profiles even though there are posts on the profile.

1 Like

Hi there @user13977 :wave:

I need to inform you that, unfortunately, our Instagram Feed app is experiencing technical difficulties with the Public Accounts & Hashtags connection type at the moment. Please accept our deepest apologies for the inconvenience :pensive:

Our devs are aware of the situation and are doing their best to fix the issue as soon as they can.

In the meantime, you can use My Business Account or My Personal Account connection types - Setting the source of your Instagram Feed:

Monosnap-Untitled-widget-_-Elfsight-Google-Chrom.png

As soon as the issue with the Public Accounts & Hashtags connection is resolved, I will let you know right away.

Thank you for your patience and understanding :pray:

Hi Max,

Thank you for the update - please let us know when this issue is resolved.

1 Like

Sure, we’ll keep you in the loop :slightly_smiling_face:

@user13977 Thank you for waiting!

The issue is fixed. Please check your widgets and let me know how they work :slightly_smiling_face:

Hi Max, thanks for the update.

Most of the widgets look fixed although I still see one widget with the issue. Do you know if you are still rolling out the fix?

1 Like

Could you please send me a link to the page with this widget?

Here is the embed code for that widget

1 Like

Thanks! Yes, the fix is still rolling out, and this source hasn’t been updated yet. However, I’ve manually updated it and it’s working fine now:


Please check it out :wink:

Looks great, thanks for your help!

1 Like

No sweat :wink:

All but one or two of the feeds on my account are still broken. Any idea when the fix will rollout?

1 Like

Hello @David_Bishop1 :wave:

I’ve updated the sources in your widgets, so everything should be fine.

Please check them and let me know how they work :wink:

OK great, thanks, much appreciated.

2 Likes

You are always welcome :wink: