Images not showing in Facebook Feed

[Ellen]

All of a sudden the images and video are not appearing on our Feed on the website. They are there on Facebook, but just placeholders on our website. Any idea why and how to fix this?

[Helga]

Hi @Ellen, my apologies for the late reply!

I see that my colleague Irene has already responded to your support ticket, and I do believe that her advice to reconnect your widget worked

[Ellen]

Yes, thank you for your follow up

[user13466]

What was the resolution of this issue. Our team is experiencing the same thing?

[Max]

Hey there @user13466 and welcome to the Community

Could you please send me a link to the page where your widget is installed? I’ll be happy to investigate it for you

[user13466]

Holy Name Catholic School, Coffeyville, KS – I can see the images from our development location but the school principal cannot, both on the local internet and on cellular service (no wifi) on her phone.

[Max]

Thank you!

I’ve checked the page and there is no issue on my end as well:

Could you please ask the school principal to take a screenshot of the Developer Console? It would help us understand what’s going on.

[user13466]

Here are the Developer Console screenshots you requested (1/2 because it only lets me upload one at a time)

[user13466]

(2/2)

[Max]

Thank you!

Could you please also ask the school principal to check the website in incognito mode or another browser?

Please check it out and let us know if the issue still persists

[user4847]

Hi. Happening to me, too. Sometimes when I delete the code and add it back in, it fixes it. Not this time. See attached. Not working in Chrome and Safari. It’s random…sometimes ALL images are gone, sometimes just a few.

here’s the url General 2 — Myerhoff and Associates
it’s a squarespace site

[Max]

Hi there, @user4847

I am really sorry about this inconvenience!

I’ve checked your website in Chrome and Safari and all images are displayed now:

Could you please confirm if this is still an issue on your side?

If it is, please follow these steps:

1. Clear your browser’s cache and cookies
2. Check your website in Incognito mode and another browser
3. Check your website on another device

If the issue still persists, please send me a screenshot of the issue and a screenshot of the Developer’s Console .

[user4847]

Yes, it is working now. THANKS!
What did you do? I’d like to know so I can fix it myself in the future.

[Max]

I haven’t done anything, the images were displayed right away

If the issue occurs again, please send me a screenshot of the Developer’s Console. I’ll be happy to look into this for you!

[user4847]

It happens all the time…for several months now. I check on it every 2 weeks and then, like i said in my original post, i usually delete it, re-load the code, then publish the page again. That “usually” fixes it…but not this time.

[Max]

Got you!

I understand how frustrating it can be, and I am genuinely sorry about it! Since everything is working fine now, it’s hard to guess the reason for the issue. However, if it appears again, please send me a screenshot of the Developer’s Console, and we’ll check it for you