How to add Google Reviews to Wix for better credibility?

Blog
1

Hi again folks :waving_hand:

We walked through adding Google Reviews to Wix, and one stat really stood out:

  • 53% of customers expect businesses to respond to negative reviews within a week.

And there’s more! Businesses that respond to reviews see higher conversion rates overall. Seems responding isn’t damage control, it’s a conversion tool.

Do you respond to all reviews, just the negative ones, or skip it entirely? (and if you do respond, how do you approach it?)

Would love to know your take on this :high_voltage:

6 Likes
2

I respond to all but I’ve started using a loose template for positives, swap out a detail or two so it doesn’t look robotic. For negatives I always write from scratch because people can tell when you’re copy-pasting an apology. The one thing I’d push back on is the “within a week” stat – a week feels way too slow. If someone leaves a 1-star review and it sits there unanswered for 6 days, that’s 6 days of potential customers seeing it with no context.

3 Likes
3

Totally! Templates for positives + custom replies for negatives is such a practical system. The stat does show that a lot of people expect replies within a week, but I’d side with you on this: the quicker the reply, the better.