Google Doesn't Recognize Reviews Rich Snippet

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1
  • Issue Description:

Hello there, we used to have the review snippet validated by Google Rich Results Tester, but we lost it a couple of months ago.

I can see it on the source code where the widget is embedded, but Google doesn’t.

Here’s an example page with the widget: https://citizenshipper.com/blog/air-nanny
Here’s the Rich Results Test results for this page: https://search.google.com/test/rich-results/result?id=lD02VE3hysv-OeTSlKDiQA

How can I make it work again?

  • Link to the page with the widget in question:

I tested it with both Trustpilot and All-In-One reviews widgets, none is working.

1 Like
3

Hi @Cagri and welcome to Community :wave:

Your widget is installed via iframe that causes issues with the markup. In this case, I can recommend you 2 workarounds:

  1. put the markup outside the iframe

  2. reinstall the widget without using iframe

Please check it and let me know if it helped :slightly_smiling_face:

4

Hey @Max, thanks for taking a look into this.

This is the code I got from Elfsight, where the script loads the relevant widget and markup.

<script src="https://apps.elfsight.com/p/platform.js" defer></script>
<div class="elfsight-app-c8bc2785-01dd-41b4-a659-8e7bd85e2997"></div>

How can I make it work?

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5

One option is to add the markup manually, but I don’t want to do that since the number of reviews, average rating, and most recent reviews change all the time.

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6

@Cagri I got you!

In this case, you should try the second option - reinstall the widget without using iframes.

If you experience difficulties with the reinstallation, just let us know and our devs will gladly help you :slightly_smiling_face:

7

@Max I tried directly adding the widget code into the blog post below, but it didn’t work either.

Can you please tell the dev team to help me with this?

The page with the directly-added code:

The test result:
https://search.google.com/test/rich-results/result?id=eEoihY4IvGkirHDIdLEp1g

1 Like
8

I see that you’ve also created a support ticket. I’ve contacted you there just for more convenient interaction/

Please check your inbox and provide us with the requested information :slightly_smiling_face: