FAQ on canva not working

Ask the Community General Questions
1

HI guys, i have successfully embedded the FAQ into the canva website when on the FREE account, then i have upgraded and paid for account and the app had gone to (sad face on and A4 page emoji). The text says ‘temporily disabled or permenantly’ but when i click the link it takes me to the page.

any help would be amazing

thanks

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3

Hi there, @ben2 :wave:

We’ve checked your website and the widget is displayed now. However, it was cropped and we’ve added this code to the Custom CSS field on the Appearance tab of your widget’s settings:


.global-styles,
body {
  overflow: auto !important;
}

.global-styles,
#iframely-content {
  text-align: left !important;
}

Please check your website and let me know if everything is fine now :slightly_smiling_face:

1 Like
4

Hi max, still no change

2 Likes
5

Here is how it looks on my end:

image
image1693×601 51.2 KB

Could you please double-check your website in incognito mode?

1 Like
6

Yep, has come through now.
Thank you!! :+1:t2::+1:t2::+1:t2:
Have a great weekend Max

3 Likes
7

Great! You are welcome :slightly_smiling_face:

In the meantime, we’d be so grateful if you could look through the FAQ category on the Wishlist and upvote the ideas you like most.

And feel free to share your own suggestions - we’ll gladly discuss them with you!

1 Like