Email Sender Settings - error configuring on google workspace

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  • Issue description: I keep getting a connection failure when configuring the email sender settings. I am sure it is user error here but i cannot figure out how to set this up on google correctly. I am reading that i need to configure email routing on my google workspace for my company. Anyone set this up on a business google workspace?

  • here is our page with our contact form. BEST HWP

  • Here are the errors i get:

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1 Like
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Hi there, @Info_at_BEST :waving_hand:

Could you please open the Dev Console, click Save and Test Connection and then take a screenshot of your Dev Console?

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Thanks for sharing this screenshot! However, to get a more detailed info about the info you receive, we need a screenshot of the Dev Console.

To make this screenhsot, right-click the widgeteditor page and press Inspect :

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The console will be open on the Elements tab by default but you need to switch to the Console tab:

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Then click on the Save and Test connection button and take a screenshot of what you see in the Console tab:

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Ah - yes sorry about that:

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Thank you!

I’ve forwarded it to the devs and will update you once I have their response :slightly_smiling_face:

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Thank you for waiting!

Could you please click on the hightlighted error (screenshot 1) and then take a screenshot of the Response section on the Network tab (screenshot 2):

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It says the response says the credentials are bad - but i have confirmed I am using the correct credentials. From what i have been reading - google does not like widgets connecting this way (via smtp) but not sure if others have had the same issue. This is a business google workspace (bestptnc.com)

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“Unable to connect to SMTP server. Failed to authenticate on SMTP server with username \“info@bestptnc.com\” using 3 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code \“535\”, with message \“535-5.7.8 Username and Password not accepted. For more information, go to\r\n535 5.7.8 Can't sign in to your Google Account - Google Account Help 5a478bee46e88-2b832e4c542sm248152eec.8 - gsmtp\r\n\”. Authenticator PLAIN returned Expected response code 235 but got code \“535\”, with message \“535-5.7.8 Username and Password not accepted. For more information, go to\r\n535 5.7.8 Can't sign in to your Google Account - Google Account Help 5a478bee46e88-2b832e4c542sm248152eec.8 - gsmtp\r\n\”. Authenticator XOAUTH2 returned Expected response code 250 but got code \“535\”, with message \“535-5.7.8 Username and Password not accepted. For more information, go to\r\n535 5.7.8 Can't sign in to your Google Account - Google Account Help 5a478bee46e88-2b832e4c542sm248152eec.8 - gsmtp\r\n\”.”

1 Like
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Thank you!

To connect Gmail SMTP, you’ll need a 16-digit password. For this, open this link and create the password for the Gmail app.

Just in case, you can check the article about App passwords for more information - Sign in with app passwords - Google Account Help.

Give it a try and let me know if it helped :slightly_smiling_face: