Elfsight Widgets Not Loading

Ask the Community General Questions
24

No sweat!

If anything comes up, we are always here for you :wink:

25

I am still having the same issues…the widget edit pages take about 3-4 minutes to load and often times out.

This has been ongoing for 3 months is there a resolution to this. I have tried in and outside my VPN, from home, mobile connection…all the same

26

Hi @user2532 :wave:

I am so sorry about all the frustration caused!

I am afraid you’ve missed my last message from March 6.

Could you please check logo showcase demo and let me know how it works for you? This info would be tremendously helpful in finding the reason for the issue :pray:

28

Hi Max,

Same issue here where the widget won’t load

dave

1 Like
29

@user2532 I got it, thank you!

I’ve passed on this info to our devs. I’ll get back to you once I receive any updates.

30

thanks Max

this has been happening for about 3-4 months now…I just have to open up a widget and wait 4-5 minutes for it to load and then its fine to work with

dave

1 Like
31

I totally understand how inconvenient it can be and I am really sorry about it!

We’ll do all our best to find the reason for the issue as soon as possible.

Thank you for your patience and understanding :pray:

32

Hi @user2532

Please accept my sincere apologies for the delayed reply!

Our devs have checked things and it must be a local issue.

Here are some possible reasons for the issue:

  • Location

  • Extensions

  • Antivirus or irewall

  • Restriction within the network (for example, if you work in the local network of some organization and everything is proxied there)

To identify exact reason for the issue, please follow these steps:

  • Check demo performance using another device

  • Check it in another browser

  • If you have any antivirus with a firewall, please disable it while checking or add an exception for elfsight.com.

Also, please try to open this link (https://static.elfsight.com/apps/instashow/release/446f4478fccf0f67201aacadb046a3b5e46e1398/configurator/108e179a6e4eff9d2241.js) and send me a screenshot of what you see.