Cookie Consent can't be disabled or uninstalled

I’m a bit stressed so apologies for my tone. I’ve reached out to support yesterday and am still waiting :frowning:

I’m having a serious issue with being unable to edit or even uninstall the old cookie consent plugin that I bought from you on code canyon and I’m unable to install the new cookie consent widget which I created here. Please could I have some assistance? I simply want to uninstall the plugin and for it to remove the code which is left over should I force it to be disabled via SFTP.

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Hi @Fowzie_Smith-Tahir and welcome to Community :wave:

I am terribly sorry for keeping waiting!

I have to mention that this forum is dedicated to Elfsight cloud apps, thus we can assist with only cloud apps-related questions here.

I see that you created a support ticket, so I’ve informed my colleagues from CodeCanyon department and they’ll contact you in the nearest time.

Have a great day :slightly_smiling_face: