Hello, I recommended a friend to open an account on Elfsight and start using two Elfsight apps on her website. Unfortunately when choosing a plan she mistakenly has paid for a full year of only one app while the correct plan I recommended for her was the all apps pack plan.
Is it possible for her to have her previous plan cancelled so that she can then join the all apps pack subscription? To help with that, I have just added myself as a member of her account.
Thank you in advance
Hi @favorablesandwich, happy to welcome you to the forum! 
Oh, it’s no problem at all 
We have an article to help you switch your subscription, please take a look: Upgrading to All Apps Pack from Single App - Elfsight Help Center
Let me know if it helped!
Thanks so much for the quick reply @Helga .
I’m afraid that we may not be able to follow that route because, as soon as she realised it was the wrong plan after I told her, she then cancelled it 
Is there any chance you can still help us with that?
Thanks again.
Oh, I see! Let me see what I can do in this case then
@favorablesandwich my apologies for the delay!
I see that you (or your friend) have opened a Support ticket, and my colleagues are already working on this. They will get back to you with the solution any time soon there
Ah, great to know. Thanks for your help so far @Helga.
Let me close this and let my friend know about it. Have a nice day ahead.
You’re most welcome! 
