I would like to request a feature enhancement for the review system on our platform.
Specifically, for users who leave a 5-star rating without a text review, it would be beneficial if an automatic text response could be displayed. For example, the response could read: “Vittorio Manfredi gives Natural History Museum 5 stars rating”
This functionality would ensure that all feedback, including ratings without comments, is visibly acknowledged and contributes to our overall feedback representation. I will attach a screenshot to ensure my request is understood clearly.
Thank you for considering this enhancement to improve our customer feedback visibility.
Other users may not be aware that this feature could exist. Trust me, if it were included in the system and we had the option to use it, everyone would definitely utilize it, including myself. Currently, the 5-star feedbacks are not visible at all on our site where we implement your widget. Adding this feature would greatly enhance the functionality and user experience.
Good point, George! But since we already have a roadmap for the features we’re planning to implement next, it’s not that easy to squeeze new ideas into it, no matter how good they are. We have to consider both the popularity of the ideas and their technical difficulty.
However, if an idea is not too difficult to develop and holds great potential, we might be able to prioritize it sooner. I can’t make any promises, but now you understand how we select requests for development
I’m not sure what you are working on right now, but I believe these issues should be prioritized:
Display feedback at most every 24 hours, not every 4-5 days as is currently the case.
Automatically display a proper text for users who leave only a 5-star rating, ensuring that the feedback looks visually appealing and complete. For example, it should display as “Alan rated the location 5 stars.” These should be top priorities.
Considering we have over 90 widgets in our catalog, it’s not easy to roll out new features instantly. We’re absolutely happy to receive your feedback and ideas for our widgets, but we can’t implement them right away.
Let’s hope other customers will also see the potential in these ideas, or perhaps our devs will find a way to prioritize them
We have received a lot of 5-star feedback, but currently, the filter only allows us to select all feedback with or without text.
We would like to request the addition of a checkbox option that displays automatically generated text, such as “David left a 5-star review.”
The issue we are facing is that mixing long-text reviews with no-text reviews does not look visually appealing. From a UI/UX design perspective, it creates an inconsistent appearance when both types of feedback are displayed together.
@SafetyTranings your thoughts make perfect sense, and we share your envision here.
While we’d love to roll out new features faster, we need to prioritize due to the volume of requests and suggestions we receive. Having this connection with you, our customers, does help us prioritize better, but I’m afraid I can’t promise anything concrete for this particular request just yet.
That said, I know Google Reviews is one of our top-priority apps, and I’ll be happy to share updates here as soon as I have new information.
Thank you for your understanding and for your help!
I’m not sure what you are working on right now, but I believe these issues should be prioritized: