Audio Player doesn't work on some iOS devices

Ask the Community General Questions
1

Doesn’t seem to work for me. It use to work and now does not load on iOS safari. Loads in Edge iOS.
Just doesn’t appear at all on some iPhones in safari. It’s not on autoplay (blocking?) - the player works on some iPhones not on others. Ant hints? Loading through HTML editor in wordpress - website carthycompany.com

Thanks for any help

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Audio widgets: Loading issue on iOS fixed
3

Greetings and welcome to the Community, @user31285 :waving_hand:

Could you please share the following details?

  • the exact device and its iOS version, where the widget isn’t displayed at all

  • the exact device and its iOS version, where the tracks are not being played

We’ll gladly investigate these issues for you :slightly_smiling_face:

4

iPhone 12 Pro - 13pro & 16

All running a form of iOS 18

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5

Hi there, @user31285 :waving_hand:

I’ve just checked your website and couldn’t find the widget’s installation code there. If you’ve removed the widget, could you please restore it? This would help us catch the issue and resolve it :folded_hands: