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Issue description:
Hello,I am currently using the free widget for displaying eBay reviews on my website. The widget successfully shows both my eBay feedback and overall score.
My main question is: once the reviews are imported and displayed through the widget, are they stored permanently and independently of eBay, or do they always rely on my active eBay account?
In other words, if at some point I decide to close my eBay account, will the reviews that have already been imported into the widget remain visible on my website, or would they disappear?
If they are not stored permanently, is there a way to export or keep them in a way that allows me to maintain the reviews independently of eBay?
Thank you in advance for your help and clarification.
Best regards
Hi there, @Anird_A and welcome to the Community, @Anird_A 
The reviews in the widget are synced with your eBay business. So, if your eBay business, the reviews will disappear from the widget too.
There are 2 option to keep them in the widget:
1. You can manually add reviews to the Testimonials Slider app or through the Custom Source option in All-in-One Reviews app:
2. Our devs can disable the updates for your eBay source. So, if you decide to delete your eBay account, we can turn off the updates and the collected reviews will be kept in the widget even after the account deletion.
Just let us know before the account deletion and we’ll gladly help you with it 
Hello Max, so much appreciated your quick response and the support. Wish I could do them manually but I am not capable for that. So maybe the best way for me is to disable the synchronization so I can keep the ones I imported so I can close my eBay after that without loosing the imported ones. Could this be possible? Do I have to pay a fee for that?
Thank you very much for your time and patience
Sure, and that’s absolutely free!
Would you like to disable synchronization right now? I’d like to remind you, that in this case new reviews left by your clients won’t appear in the widget
Dear Max, that would be great. If you can stop the synchronization, the most important thing is to have the imported reviews permanently.
Many thanks indeed, please let me know
Very kind of you!
Sure! I’ve passed your request along to the dev team and will update you once it’s done
Hi there, @Anird_A
Done! The reviews will be kept in the widget even after the account deletion
Hi Max, sorry for the late reply as I was in a trip with no connection.
I am happy to see that you have solved my issue! You are the best! Can’t thank you enough for the kindness.
I am thinking to upgrade to a paied plan to remove the watermark, but as far as the webshop is not still published I will keep the basic to understand how it works and how much traffic should I upgrade.
So, in case I upgrade to another plan the widget will stay unsynced right?
Also if I change the colors and backgrounds and publish it again will remain unsynced right?
Do I have to do anything else and republish it or it is already unsynced?
Many thanks Max!
P. S: I am checking on the other apps you provide, I am impressed by the support and variety.
Hi there, @Anird_A
Thank you so much for your kind words 
Yep, you can upgrade your plan, change the widget background or any other settings, the widget will remain unsynced.
By the way, we’d like to invite you to participate in our August Contest (related to music), where you can win a 6-month extension for your subscription - August Contest: Celebrate 100K Users with us and win 6 FREE Months! 
Check the details and join in 
Hello Max, how are you?
May i ask you something i noticed today, my ebay widget shows 4.8 instead of 4.9 that it used to show. I have the same reviews that i had when i imported. As you said the team had disabled the sync anyway, do you know how come this might happend ? Is it maybe a bug or is normal that the score has changed like this ?
thank you so much!!
Hi there, @Anird_A 
Apologies for the inconvenience!
I’ve asked the devs to look into this and will get back to you once I have any news 
We’ve fixed the issue and restored the previous rating! Please check your widget and let me know if it’s fine now
Dear Max, much appeciate your prompt intervention.
I checked and it still shows the 4.8, the ebay widget. Its strange as i have not added any review on my ebay nor received any.
Hmm, that’s really weird, as the rating was 4.9 just a couple of hours ago.
Please let me double-check it with the devs. I’ll report back once I have their response
I am using the ‘‘Untitled eBay Reviews’’ widget and not the Testimonials Slider , maybe it might help. Thank You Max
Thanks for the note! Yep, we’re checking exactly this widget.
Hopefully, we’ll be able to find the reason for the issue. I’ll keep you updated!
Ciao Max, much approcciate your update.
I still dont get the 4.9, i tried to remove the liquid and add again the code. Opened from phone and also anonimous login but still nothing.
Should i delete the widget and import again ?
Hmm, that’s really weird. Please let me discuss this situation with the devs. I’ll keep you updated
Yes 
and sorry for that.
Basically we had the sync disabled.
And i also didn’t received any feedback anyway on ebay as i have stoped the activity there so finding the rating lower i was suprised too
Let me know please.