Also, I’d really recommend adding sound support for the Welcome Message / Greeting.
Honestly, that was the main place I expected sound notifications to exist first, since it’s one of the strongest opportunities to grab a visitor’s attention and make them aware the chatbot is available and active.
Was there a specific reason this was potentially put on hold or excluded for now? I could see it being really impactful for engagement.
Even a subtle sound tied to the initial greeting could help increase chat awareness significantly without feeling too intrusive.