Hey @Max ,
Great update. I’m curious if there’s a recommended “best fit” sound for each event type from a UX perspective. For example:
-
Open Window → Bell
-
Agent Message → Bright
-
User Message → Click
Has the team done any research or testing around which sounds work best for specific actions and why those sounds were chosen?
I’m mainly wondering if there’s any UX rationale or behavioral research we can leverage here things like:
-
which sounds feel most natural for incoming vs outgoing actions,
-
which sounds grab attention without becoming distracting,
-
or which sound patterns users tend to recognize fastest in chat experiences.
It could also be helpful to provide recommended defaults or “best practice” presets so users don’t have to guess which combinations work well together.
Overall though, this is a really nice addition. The mute option and browser behavior explanations are especially thoughtful touches.
If anyone else in the community has recommendations drop them below!