When the ai is wrong, I would like to specifically correct it and for it to learn from that answer for similar future questions. Instead of just dropping a URL/PDF. Also I want to be able to manually respond to those people who asked a question and got a bad answer originally or a non answer.
Hi there, @Benjamin_Huff 
Thank you so much for the feedback!
Do I get it right that the Knowledge Gaps feature won’t work for you, since you’re reffering to cases when the bot provided info, but it was wrong?
If it appears in the knowledge base, I can add a question and answer, but not really instruct it. Or am I misunderstanding it. But there are other times when it gave an asnwer I didn’t like but it gave an answer so it didn’t end up in the knowledge base review section.
You can instruct your chatbot using the Conversational Rules option. Here is a guided explaining how to set them up: Basic Tips For Training Your AI Chatbot
If it’s not exactly what you need, please share an example of the response you didn’t like and describe what you’d like to change. This info would help us understand your use case better 