Now, you can easily spot the knowledge gaps of your AI Assistant right in the AI Chatbot configurator!
This feature helps you continuously improve your AI Assistant, making it smarter and more reliable over time 
What’s inside the update?
How are knowledge gaps identified and where can I find them?
After a thread is completed, it’s fully analyzed by the language model used in the widget. If the assistant couldn’t answer certain questions, they are added as Knowledge Gaps, which you can review on the Knowledge tab:
Note: Threads have been analyzed starting from May 18, so some of you may already see Knowledge Gaps in your widgets
What should I do with knowledge gaps?
There are three ways to handle Knowledge Gaps:
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Add Knowledge – provide the correct information via Web Page, File, Text Block or Q&A, so your AI Assistant can answer this question in the future.
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Mark as Resolved - indicate the gap has been addressed elsewhere
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Ignore - leave it for now if it’s not relevant
Have you tried this feature? Did your widgets spot Knowledge Gaps correctly, and did adding knowledge help? Share your experience in the comments — we’re all ears
