Viber Chat: Enhance your widget with Chatbot links

Hi folks :wave:

Great news from our dev team :fire: Now, chatbot links are supported in our Viber Chat app.

To add a chatbot, you just need to paste a chatbot link to the Viber Phone Number field in the Content tab.

Here is the correct format of such a link: viber://pa?chatURL={chatBotURL}

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You may wonder:" What is a chatbot and why do I need it"?

A chatbot is a programmed chat interface a website visitor can interact with. They are programmed to interact with the website visitor in a conversational manner.

Here are some advantages of using a chatbot:

  • Improve customer service.
  • Available anytime.
  • Capture the interest of a buyer while they’re on your site.
  • Generate more leads.
  • There is no need for a live representative.
  • Build trust and loyalty with your brand
  • Keep visitors engaged and entertained.
  • Personalize the customer experience.