Vertical Images Getting Cropped

I can’t figure out how to fix this. I have changed the ratio several times. But the pre-load screen makes every image in the gallery app widget cropped and it looks stupid on my website. Here is the site [Family Portraits - My Designer Portraits (
Family Portraits - My Designer Portraits . under the family portraits or senior portraits section. Is there a solution for this? I tried changing it to a full gallery that shows all photos but it eats up too much space and loads super slowly.

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Hi @Clerissa_Hicks and welcome to Community :tada:

I am really sorry about this inconvenience!

We’ll be happy to investigate the issue for you. To do this, we need some additional info, that’s why I contacted you at a***

Please check your inbox.

Looking forward to your reply!