The instructions are only saved for a short time and then reset again and again. There is also no “Save” button. [image]

I will see if I can duplicate the event shortly and attach screenshots but here is what happens: I have all the prices for my tattooing services uploaded in the database, however it often gives “general” information about what tattoos cost instead of the specific prices I have listed.

Got it, thanks! To check things, we should know: The questions you asked The answers you got Expected answer Once we have this info, we’ll gladly investigate ths issue for you :slightly_smiling_face:

1. The questions you asked: How much are tattoos? 2. The answers you got: Tattoo pricing varies based on size and complexity. Here are the tiers: Small Tattooos: $100 - $200 Medium Tattoos: $200 - $400 Large Tattoos: $400 and up Would you like more details or to discuss a specific design? 3.…

Thank you so much! I’ve shared this info with the devs and will update you once I have their response :slightly_smiling_face:

Guys, @j111 , @Piero_Biasi1 :wave: The info about message limits is now available in the Pricing section: [image] Once the limit is reached, the chat window will show a notification for you.

@Oliver_Wassef , @Piero_Biasi1 , @backhome84 Guys, the issue you’ve encountered comes from the instructions being overloaded with too many conditions. The bot sometimes struggles to process such complex info and ends up taking the easier route. Our developers suggest keeping the instructions as conc…

So, in that case how do we train the bot to act as intended, if we cannot give it all the necessary instructions?

Hi @Oliver_Wassef ! You can give all the necessary instructions, but make sure they are clear, well-structured, and concise, including only the essential information. Our devs tried to simplify your instruction, leaving only important info, and it really improved the bot responses. Here is the res…

@Max [grafik] Where can I set it so that the bot responds like this? Do I have to formulate this additionally in the instructions? Where that already is? Business name: Business Industry: Business Overview: Assistant’s Role: Contact Details:

@Sina This is just a screenshot from the tool our devs using for testing. All the required settings for training the bot are available in the configurator, and the instructions can be added here: [image]

The instructions are not saved

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The instructions are not saved

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