The bar creates a scroll bar

This feature is really cool, but it is really annoying that the announcement bar creates an extra scrolling bar on the right. Now I have 2 scrolling bars on my website. Please delete the scrolling bar.

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Hi there, @TotalTranslations :wave:

I’ve checked your page and don’t see an extra scrollbar there:


Could you please double-check it? If the issue still persists, please send me a screenshot of what you see :slightly_smiling_face:

Hello Max,
Thanks for your reply.
Attached are screenshots of 3 different layouts.
1 - View from a 27’’ monitor
2 - View from a 16’’ laptop monitor
3 - Screenshot Android Samsung phone
4 - On Elfsight website, once you select Floating Top it creates a scroll bar on the right, same happens to the options Static Top and Floating Bottom. The only option that does not create the scroll bar is the Inline option.

In all screenshots of my website you can see the scroll bar on the right, one is my websites’ normal scroll bar at the end, but the other one is created by the widget

(attachments)




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Thanks!

I’ve passed your request on to the dev team and will get back to you tomorrow :slightly_smiling_face:

Thanks Max,
Look forward to your email
Kind Regards

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Hi @TotalTranslations, could you please try the following CSS code out?

Just add it to the Custom CSS section on your widget’s Style tab:

.global-styles, html {
  margin-top: 0 !important;
}

Let us know if it helped :slight_smile:

Hello Helga,
I’m going to try it right away

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Hello Helga,
The scroll bar disappeared in the Elfsight website but is still on my website like before.
I deleted the old one and created a new widget adding the CSS and still appears on my website.

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I’m really sorry to hear about that, @TotalTranslations :disappointed:

Can you please also check if you see the same scroll when you open your website in Incognito mode?

Helga,
amazing!
Incognito mode does not appear and it looks really good.
Unfortunately, very few people uses incognito all the time

That’s great!

We’ve thought of another reason why this scroll might be appearing for you. It could be related to the info panel we provide to help users manage their widgets directly on their websites. While this panel doesn’t affect floating widgets, it can sometimes cause scrolls to appear (unfortunately.

Could you please replace the previous CSS code with this one:

.global-styles,
.eapps-widget-show-toolbar {
	display: none !important;
}

Let me know if it worked :slight_smile:

WOW it worked!!
Thank you so much
Great and fast customer service and problem solving!

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I’m thrilled to hear you’re good now, and thank you for your kind words! :heart_eyes:

We’re always happy to help, so feel free to ask any questions here :smiling_face:

Hello Helga,
All of my widgets disappeared, only the form and the notification bar are visible on my website.
I tried deleting the codes and installing them again and they appear and swiftly disappear.

I remembered that you asked me to check my website in incognito mode and it works, I can see all my widgets but in a normal google search the widgets are not visible.
Only visible are the forms and the notification bar. The rest are not showing up

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Hi there, @TotalTranslations :wave:

Please let me step in for Helga.

I’ve checked your webpage in a usual browser mode and all the widgets are displayed now:


Could you please double-check it and let me know if it’s fine now?

Yes, now it works because I deleted the code Helga gave me to put in CSS for the banner.
After deleting it, no extra scroll bar was created and all my widgets appeared back.

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Hmm, not sure what actually happened, but I am happy to hear that everything is fine on your end now!

Feel free to get back to us if any further assistance is needed! We are always here to help :wink: