Sometimes the order date is not displayed in the confirmation email for the customer

[Dominik1 (Dominik)]

Sometimes the order date is not displayed in the confirmation email for the customer. I always receive the confirmation email with the date. What could be the reason for this?

https://dash.elfsight.com/widget/3b6d3eab-da4d-4d1e-9f9e-b7b88ef29fd0

Thank you!
Dominik

[Max]

Hi there, @Dominik1

I’ve checked your widget and haven’t found any fields referring to the Order Date. Could you please send me a screenshot of the order date that appears on your end? If you have screenshots of the clients’ submissions with the missing order date, please attach it here as well.

This would be really helpful

[Dominik1 (Dominik)]

Hi Max,
Here is the text of the confirmation email for the customer:

Here is an example from a customer where the date is not displayed:

[Max]

Hi there, @Dominik1

I’ve replaced the default field ID [mdship2b] with the ID generated based on the field label [bestelldatum] and everything worked fine:

Please check it out and let me know if everything is fine now

[Dominik1 (Dominik)]

Unfortunately, the confirmation email to the customer now looks like this:

The correct way would be:

The order to me is correct.

[Max]

Could you please test it once again? It should be working fine now:

[Dominik1 (Dominik)]

Perfect! Thank you!

[Max]

It’s my pleasure