Social Feed app Issue

Ask the Community General Questions
1

Hello,

In Social Feed app in terms of Facebook feed - It doesn’t show properly count of likes and comments. Also, on some posts (reposts) it missing text description.
We have this app installed on dm-monuments.ca

Please fix.
Regards.

2 Likes
3

Hi there, @user34085 :waving_hand:

Unfortunately, the widget shows the text of your own posts only, the text of the reposts isn’t pulled to the widget.

As for the counter and profile name color issue, we’ve fixed it with this code added to the Custom CSS field on the Style tab of your widget’s settings:

[class*="User__Name-sc"] {
  color: rgb(17, 17, 17) !important;
}

[class*="Counters__Title-sc"] {
  color: rgb(17, 17, 17) !important;
}

Please check your website and let me know if it’s fine now :slightly_smiling_face:

4

Thanks for the quick reply.
It’s a pity for the reposts text. Facebook feed app has the same. Well, we can live with this )

Other issues reported were actually about displaying likes count and comments count in widget vs Facebook.
First post for example in widget shows 13 likes and 6 comments when on facebook it is actually 23 & 9.
This discrepancy goes across all posts.

Regards.

1 Like
5

Sorry for misunderstanding!

I see that my colleague Irina has already forwarded this issue to the dev team. She’ll keep you updated :wink:

1 Like
6

Hi,
So, the Likes count was fixed.
What about comments count - is it getting fixed?
Thanks.

1 Like
7

Hi @user34085 :waving_hand:

I’ve reached out to the devs with this question and will update you once I have any news :slightly_smiling_face:

8

The issue with the number of comments has been fixed. Could you please check your widgets and let me know if everything is fine now?

1 Like
9

All works, thank you so much!
The only fix we would love to see is the text to show for the reposts. Now it shows only picture (for reposts).
Thanks again.

1 Like
10

Great, thank you for the feedback!

As for the repost text display, we don’t have a solution for this case at the moment. However, I agree that it would be a nice enhancement and I’ve added this idea to the Wishlist on your behalf - Show original next of the Facebook reposts.

If this request gets more votes, we’ll try to consider it in the future updates :slightly_smiling_face:

1 Like
11

Correction
I didn’t mean “next”. I was saying “Text”.
It feeds only picture of repost but doesn’t feed Text of that repost which was under the picture.
Thanks.

1 Like
12

Sorry for the typo!

I’ve corrected the title name :slightly_smiling_face:

1 Like
13

Hello,

Why post pictures disappeared from the Facebook feed of this app?

Regards.

1 Like
14

Hi there, @user34085 :waving_hand:

This behavior is related to how Facebook works with access tokens. The image links provided by Facebook are temporary and may expire over time. Unfortunately, this is entirely controlled by Facebook and isn’t something the widget itself can prevent. If this happens from time to time, it doesn’t indicate any problem with your widget or setup — it’s simply how Facebook-generated links function.

The Facebook Feed widget cache is refreshed every 6 hours, so in most cases, this cache refresh should automatically update the links and restore the images. However, if the links expire between cache updates, you may need to reconnect your Facebook account in the widget settings so that new links can be generated.

Please try it out and let me know if it worked :wink:

15

Interesting.
Yes, reconnect worked.
If this re-occurs from time to time, why not to code reconnect in widget?

Regards.

1 Like
16

Do you mean automating the reconnection process?

The thing is that this might happen in some cases, but doesn’t occur on a regular basis. Also only the Facebook Page owner can reconnect it, that’s why this automation isn’t feasible.

Please let me know if that clears things up or if you have any other questions :slightly_smiling_face:

1 Like
17

All good for now
Thank you!

1 Like
18

It’s my pleasure :wink:

1 Like