Reviews not loading for some TripAdvisor urls, then message about "technical updates"

Good afternoon! I am working on this widget in a client’s account who has paid for the app. We are trying to add a different url to load reviews from and they are not loading. Later on, the following message popped up:

“We’re currently doing some technical updates. Your reviews are in line to be collected. Once we’re done, they’ll appear in your widget. For now, you can save your widget and come back later to see the reviews.”

I am testing with various TripAdvisor urls and found that some urls are loading reviews and others are not. Do you know what may be going on? Here are a few examples. Thank you!

Loading correctly:

Does not load:

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Hi there, @dave_thirdwave :wave:

I am so sorry about this issue!

This source got stuck in the update queue, but it’s fixed now, and the reviews have been collected :slightly_smiling_face:

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Thank you so much for your support and quick reply, Max! I can confirm it is working on our end now.

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Great! You’re welcome :wink:

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A post was split to a new topic: Amazon Reviews are not being collected