Order tracker

Wishlist New App Request
1

something where people can type in a reference number and see the status.

2

Hi there @Ray_Surprenant :wave:

Please accept my deepest apologies for the delayed reply! We’ve received an unusually high number of requests and, unfortunately, your request has been missed. I am really sorry!

I agree that the Order tracker app would be a nice addition to our app catalog. However, it would be awesome if you could share your vision on this app. We’ve added it to our list for future consideration: Order Tracking Widget - Embed a Shipping Update Tracker on Your Website

  1. What info do you want the users to see when they enter the reference number? For example, do you want them to see the current location of the order, estimated delivery time, or other details?

  2. Are there any specific status updates or notifications that you would like the users to receive when they track their order?

  3. Should the app track orders from a specific postal service, or is it intended to track orders from various sources?

Any additional info would be extremely helpful :pray:

3

Hi Max, @Max

Happy to share more context. My use case is for custom / made-to-order products on websites without a native CRM (e.g. Hostinger), so the goal is a lightweight order status tracker, not a full shipping or logistics system.

Here’s how I envision it:

  1. What users see after entering a reference number (and email):

    • Simple order status steps, for example:

      • Order received

      • Image received / design confirmed

      • In production

      • Shipped

      • Delivered

    • Shipping carrier + tracking link once shipped

    • No need for real-time location tracking or complex delivery estimates

  2. Status updates / notifications:

    • Status can be updated manually or via automation (e.g. Google Sheets, Zapier)

    • Optional email notification when status changes (nice to have, not required)

  3. Order sources:

    • Not tied to a specific postal service

    • Ideally flexible: works with manual status updates or multiple carriers

    • Focus is on order progress visibility, not carrier-level tracking

This kind of widget would be extremely helpful for small DTC brands selling personalized products who want to reduce customer support questions and improve post-purchase experience without migrating to a full ecommerce platform.

Thanks again for considering this feature!

4

Welcome to the Community, @Carol :waving_hand:

A huge thank you for such a detailed comment, we really appreciate it!

I totally got your use case. While we can’t promise that the Order Tracker app will be released, we’ll keep tabs on how this request gains votes.

If this idea becomes popular, we’ll try to consider it in the future updates :slightly_smiling_face:

5

Would love to have an order tracking widget on front page of e commerce website. Customers can track progression and/or transit details from carrier. For security, Order #, destination zip code & recipients first name should be required fields. Hope to see my idea come to life :shushing_face:

6

Welcome to the Community, @Ross_Fedele :waving_hand:

Thanks a lot for sharing your idea with us!

We already have such a request on the Wishlist and I’ve added your comment there too. If this idea becomes popular, we might look into this in the future.

In the meantime, could you please describe your use case in more detail? Do I get it right that the widget should be connected to a specific delivery service? If so, could you please specify this service?

7

Hi Max. thank you for your prompt reply. let me start by saying how happy I am. That I found you’re a company and the Chatbot is working. Great on my website justsweatshirts.com Nataly was a HUGE help.
Our site backend is BiCommerce and the widget could answer the Post Ordering questions that customers have after submitting order.

Looking forward to all the new ideas that Elfsight comes up with.

Kindest Regards
Ross

Just Sweatshirts Ltd.

8

Oh, I am so happy the AI Chatbot is just what you need! Thanks a lot for the feedback!

Just to clarify, does it completely cover your use case with the order tracking? If not, could you please answer questions from the previous message?

This would help us better understand what you’re looking for :slightly_smiling_face:

9

Widget to track your order in real time with a map

10

Hi there and welcome to the Community, @Xes_Moreira :waving_hand:

Many thanks for adding your idea to the Wishlist!

We already have a request for the Order tracker widget. I’ve moved your comment to the related discussion, where we’ll keep you updated :slightly_smiling_face: