Multiple chat agents
Folks, our former Wishlist portal, where our users shared their requests and suggestions, was transferred to this forum. You’re most welcome to vote, add new ideas, and leave your comments here — we surely will consider them all! 
Original Votes: 1
Hello Alma,
Thanks a lot for sharing your idea!
We see how useful this option might be for our users, so we’ll try our best to consider it for the widget future updates.
And if you come up with more detailed thoughts, please don’t hesitate to write them in the comments here 
Thank you!
Hi There,
We have multiple Agents that are available at different times of the day. Although your service is much more clean and accessible than the competitors, they do offer that service and could be a reason to change back to them. Would love this feature to be implemented
Kind Regards
Graeme
Hello @Donna_Moore 
I totally share your opinion that the opportunity to add multiple agents would be beneficial for many users.
We already have such a request in the Wishlist, and I’ve moved your comment there too. All the updates will be posted in this thread.
Thank you so much for sharing your thoughts and welcome to the Community 
Supporting that request! I am just wondering how it would be implemented. With a previous specialised chat service company for our website chat, the chat would automatically revert to the person that picked up first, and then automatically add the correct agent profile in the header. If such a thing is possible, that would make this app a serious contender against the specialised services!
A huge thank you for sharing your feedback with us!
I am afraid, it’s hard to say how exactly this feature will work, as we haven’t considered it yet. However, your feedback is highly appreciated and we’ll try to consider this scenario when working on this feature.
All the updates will be posted here 
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