Multiple chat agents

Wishlist All-in-One Chat
1

Multiple chat agents

2

Folks, our former Wishlist portal, where our users shared their requests and suggestions, was transferred to this forum. Youā€™re most welcome to vote, add new ideas, and leave your comments here ā€” we surely will consider them all! :star_struck:

Original Votes: 1

3

Hello Alma,

Thanks a lot for sharing your idea!

We see how useful this option might be for our users, so weā€™ll try our best to consider it for the widget future updates.

And if you come up with more detailed thoughts, please donā€™t hesitate to write them in the comments here :slight_smile:

Thank you!

4

Hi There,

We have multiple Agents that are available at different times of the day. Although your service is much more clean and accessible than the competitors, they do offer that service and could be a reason to change back to them. Would love this feature to be implemented

Kind Regards

Graeme

5

Hello @Donna_Moore :wave:

I totally share your opinion that the opportunity to add multiple agents would be beneficial for many users.

We already have such a request in the Wishlist, and Iā€™ve moved your comment there too. All the updates will be posted in this thread.

Thank you so much for sharing your thoughts and welcome to the Community :wink:

6

Supporting that request! I am just wondering how it would be implemented. With a previous specialised chat service company for our website chat, the chat would automatically revert to the person that picked up first, and then automatically add the correct agent profile in the header. If such a thing is possible, that would make this app a serious contender against the specialised services!

7

Hi @Ingrid_van_Waard :wave:

A huge thank you for sharing your feedback with us!

I am afraid, itā€™s hard to say how exactly this feature will work, as we havenā€™t considered it yet. However, your feedback is highly appreciated and weā€™ll try to consider this scenario when working on this feature.

All the updates will be posted here :slightly_smiling_face:

1 Like
8

Friends, this request is now marked as ā€˜Plannedā€™, which means weā€™re currently exploring possible development options, so itā€™s on our radar :muscle:t2:

Please note that we canā€™t provide any specifics at this stage, as weā€™re still in the process of estimating potential solutions. Letā€™s hope weā€™ll see it in the ā€œIn Progressā€ status, though! :blush:

1 Like
10

Dear friends,

Weā€™re currently exploring this idea and would love your input to help us better understand your expectations for this functionality.

Could you kindly provide more details on:

  • Whatā€™s your use case for adding the multiple agents to the widget
  • What issues do you face due to the absence of the multiple agents option?

Thanks in advance for your time! Your input is crucial in helping us build the right functionality :slightly_smiling_face:

1 Like