Live & Real Time Knowledge Base

[John_Carson]

Instead of uploading files and using up all of our storage space, allow for dynamic loading of RSS, JSON, XML, etc.

[Max]

Hi there, @John_Carson and welcome aboard

I like your idea, thanks for sharing! Let’s see what others think about this opportunity

[John_Carson]

Thanks Max! Hopefully others see the value in this. In addition to providing essentially unlimited storage, this would allow knowledge base to always be “live” which would be great for answering questions about things like today’s weather, upcoming events & happenings, news & current events. Combined with knowing the date we could ask: “What’s happening today in my hometown?”

[Max]

Yeah, the dynamic update of the knowledge base would be a fantastic feature, absolutely agree with you.

Let’s hope this idea gets traction and devs will be able to consider it

[John_Carson]

I was hoping this idea would get a bit more love. Perhaps I should have used terms Live & Real Time Knowledge Base in the Title instead of Remote & Dynamic.

[Max]

Hmm, this might be the reason.

I’ve changed the title of the request. Let’s see if the new name brings us more votes

[Charles_Nwankwo]

rather than uploading a pdf everytime the team makes an update,
it would be nice if the Chat bot is connect to a linked google doc or sheet, that we can create for it, this will make it easier for the chat bot to always stay up to date on changes in our rules and regulations, as well as linking it to the website pages, so that it can find its information from the website as well if avaliable

[Max]

Greetings and welcome to the Community, @Charles_Nwankwo

Thanks for sharing your thoughts with us!

We already have a similar idea on the Wishlist. I’ve moved your comment to the related thread, where we’ll keep you updated

[Ivan_1s]

Hello everyone,

I completely agree with the previous posts: being able to push live order-status updates into our chatbot is essential for keeping dynamically changing information accurate and up to date.

I wrote about this at the following link:

How to Feed Live Order Statuses into Your Elfsight Chatbot

I’m new in using the Elfsight Chatbot on our website to handle customer inquiries, and I’d love to extend its capabilities so it can report live order statuses directly from our CRM. Here’s what I have in place and what I’m hoping to achieve: Current Setup Chatbot Platform: Elfsight Chatbot embedded on our site. CRM Exports: We can automatically export our order data every hour into: .csv or .txt files Excel workbooks (.xlsx) Hosted File URL: We’re also able to publish a public li…

[Medilex_Onderwijs]

Our product portfolio is constantly changing and therefore manually updating the xml feed for AI chatbot is quite demanding. Our system daily generates a feed with all available products, including descriptions etcetera. I would like to add the feed through the URL to Elfsight (instead of txt upload) and would like Elfsight to daily (or so) import the feed data. So Elfsight can always be up to date.

[Max]

Hi there, @Medilex_Onderwijs

Thank you so much for the feedback!

We already have a request for this feature. I’ve moved your comment to the thread, where we’ll keep you updated