Howdy, Following my last comment, I just noticed that the AI chatbot sounds do not work with iPhones and iPads (I have not checked other types of mobile devices and tablets). Can you guys look into this? If the sounds work at your end, please let me know how to troubleshoot and fix them. Thank yo…

Hey @Max , @Adore is spot on! I can assure you, there’s an issue with sounds on iPhones and iPads. We’re using iPhone 14 Pro Max phones, iPhone 16 Pro Max phones, and iPad Pro tablets. All devices loaded with the latest Apple software update: iOS 26.5 (effective May 11, 2026). What iPhone models …

Actually, I’d like to add something else: On PC there can still be interference if you click a Quick Reply/Suggested Message immediately after opening the chatbot window. This may be related to the same initial caching/loading behavior when the audio files are accessed for the first time. If you w…

Hey @Adore , Thanks for your input. Much appreciated. We seem to be riding the same wave. For now, I disabled this feature for our website. Cheers!

Folks, thank you so much for sharing your findings! Please let me consult with the devs. I’ll keep you updated :slightly_smiling_face:

Hey @Max , I did some research and found that the following may help fix the “buggy” behavior of the Sounds feature on mobile devices and tablets. Please forward this to your developers. Ensure all sound files are low-bitrate MP3 (around 20kb to 50kb) and are also using M4A Compressing the sound …

Hey @Petar_Dietrich , @Adore :waving_hand: Thanks for your patience! @Petar_Dietrich The suggestions you shared are already implemented. The issue seems to be caused by Safari’s strict restrictions. Our developers need a bit more time to investigate, and I’ll update you here as soon as I have news…

Thanks, @Max ! Much appreciated. I will give the codes a spin and report back if any issues. Also, it would be great if your developers can eventually integrate into the AI chatbot configurator the codes you provided in the form of toggle switches. Cheers!

Yes, I totally get you. We’ll try to think about it in the future, especially if more users support this idea :slightly_smiling_face:

Hey @Max , I tested both the CSS rules and JS code you provided above. They did not work for tablets and mobile phones. Also, the JS code you provided is invalid (per the AI Chatbot’s configurator). Below is what worked for me. Also, please note that sounds will not play initially when using Firefo…

Hi there, @Petar_Dietrich :waving_hand: Apologies for the inconvenience! Our devs just reviewed your new script and confirmed that it’s correct. Regarding the CSS codes we’ve shared initally, I’ve just tested them and they’re working fine on my end. Could you please double-check it? You’ve also m…

Issues and feedback about Sounds in AI Chatbot

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Max June 22, 2026, 1:38pm 27

Hi there,

Thank you for waiting!

Great news! We’ve fixed the issue with Sound notifications - AI Chatbot: Issue with Sound notifications fixed

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Issues and feedback about Sounds in AI Chatbot

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