I have the app embedded, and when I enabled sounds, just assumed I’d get the Open Window sound when I visited the page in my app where I have it embedded. Subsequently ElfSight advised that the Open Window sound isn’t available for those who embed the app.
If it’s possible, I think it would be nice.
Hi there, @user16632 
Great idea, thanks for sharing! We’ll keep it in mind and see for more feedback from others 
I knew I should have logged this as a bug rather than an enhancement request.
I agree that the current term “Open Window” sound can be a bit confusing, which is why the behavior might seem like a bug.
Technically, the embedded chat window loads on the page immediately, while the floating chat window opens only when the Launcher button is clicked. So the “Open Window” trigger is working as intended.
At the same time, the name of this sound option could be clearer, and we’ve passed your feedback to the dev team for consideration.
It would also be great to have this sound for embedded chats, and we’ll keep it in mind for future updates