Issue with Zapier integration

Max just trying out their integration zapier beta and shots will illustrate that the email is carried through to the input of the action step but not to the output

Hi there, @user23472 :waving_hand:

Could you please share the ID of your widget? I’ll be happy to check things :slightly_smiling_face:

1f1dd4f0-fe6a-4a67-a2c1-a108968e34f3"

Thank you!

I’ve forwarded it to the devs and will update you once I have their response :slightly_smiling_face:

Hello there, @user23472 :waving_hand:

To investigate the issue further we’ll need more details:

  1. Please send a screenshot of the Configure tab in the Create Spreadsheet Row step, making sure the field mapping is visible.

  2. Please also send a screenshot of the actual Google Sheet, showing the column headers and the row created during the test run.

  3. In Google Sheets, please check whether the email column has any settings or restrictions that could prevent the value from being written correctly. Please look for things like protected ranges/sheets, data validation rules, formulas (including ARRAYFORMULA), merged cells, or any automations/scripts that could modify the value after it is added.

  4. In the step Settings, try replacing the dynamic email value with a fixed value (for example, test2@estperfumes.com) and run the test again. This will help identify whether the issue is caused by Google Sheets or by the way the dynamic email field is being passed.

The fixedvalue idea in

number 4 was successful See attached

Thank you!

I’ve shared this info with the devs. We’ll keep you updated :slightly_smiling_face:

Hi there, @user23472 :waving_hand:

Thank you for waiting!

Could you please specify whether this issue appears only during testing or it also occurs in live use after form submission and the chatbot session completes?

There seems to have been a connection issue the API needed to be renewed so all good

Wow, that’s great! Thanks for the update :wink: